Frequently Asked Questions

---

We will contact you within 48 hrs via the info you provided for a free consultation. After which, you would be provided with an invoice which includes payment details. Once payment is confirmed your experience would only then be considered booked and everything else would be an experience to imagine at Date Concepts. Go to checkout and let's see how things go.

Glad you asked... for an Experience to be considered 'booked' you would have to checkout, do a consultation, and make your minimum 50% deposit. Go to checkout its easy, we promise!

The earlier the better! You may want to book as soon as the idea is fresh in your mind as the process of getting your experience ready may take some time. The latest we can share an Experience with you is about given 48 hours notice of confirmed booking. Go to checkout now and get things started!

Date Concepts is cashless! Therefore we require all payments to be in form of bank transfers, Zelle, CashApp, Bank Deposits, etc.. Once you have checked out you would be given a quote of a 'ballpark' figure of what your Experience may costs, but wait! there's more! Only after your consultation would you be given an actual invoice & terms of agreement where payment options would be defined.

Let's not complicate things, go to checkout, follow the instructions and we would surely make payment the easiest part of your Experience.

Yes ofc! Here's why: for your Experience to be considered 'booked' a deposit of a minimum 50% must be paid by you and receipt confirmed by us.The deposit receipt has to be confirmed at least 48 hours before your Experience, best bet allow at least *3-5 banking days(*could be more or less depending on your bank) for confirmation of receipt to be made. The earlier the better!

Also we know 'ish happens and you may be a bit flustered, simply go to checkout and follow the instructions and we can talk more at consultation.

Easy! at consultation we work things like this out. Simply put, we would provide you with payment details and all outstanding balances has to be paid no later than 24 hours before your Experience day. Depending on your bank or payment method you may have to make payment prior to the 24 hours to avoid delays in confirmation and your Experience being cancelled. Doh Stick! head to checkout, follow instructions and get the ball rolling.

That's obvious, You do! We expect you to have a location in mind to enjoy your Experience, but if you want to leave that up to us, that's ok too. Go to checkout follow instructions and we can discuss more at consultation.

Doh forget that your venue may require permits/ fees which may not be included in your invoice, we would cross dat bridge when the time comes dbu.

Hey why not! Your Experience comes with non alcoholic light refreshments and finger food, so feel free to bring ting to lime and make the Experience your own. 

Read our terms and conditions on your invoice for full details on our Food+Drink+Alcohol policy, as your are ultimately responsible for anything consumed and the actions of guests at the Experience. Be responsible and Remember what one Prime Minister said in T&T "doh jacka$$ d scene"!!!

Its ah chill vibes! We would ready your experience at least 2 hours before your agreed arrival time. You have to be there on time, as your Experience time begins promptly. We leave you to enjoy your Experience in private, only to return 10 mins before end time or if you contact us to come before.

No paperwork, stress or sour vibes on Experience day, simply come, enjoy and leave. During your Experience, you are responsible for all aspects of the Experience and should never leave your site unattended.

We clean up after you, no worries we don't charge for dat, but we may hold your incident fee if there any irreparable damages noticed when we clean up. We know our guests are way too awesome to brown the scene so we don't expect any sour vibes on Experience day.

Hey we know 'ish happens, therefore you may want to cancel at anytime. Contact us at least 24 hours before your Experience day requesting cancelation. 

Sadly, there are fees associated with cancellations: more than 72 hours notice = no fee; less than 72 hours a fee equal to your deposit may be applied.

You can always reschedule your Experience rather than cancel, which is always the best option as there are no fees or no sour vibes attached. go to checkout put your customer ID and request reschedule in the comment section.

Not a question! that's because a Trini doh need to ask for money back, or even give an excuse! 

Well we don't need an excuse nor would we ask questions for refunds. Read our terms of conditions on your invoice for full details on how to get ah refund.

But as you are already here, let's briefly let you know how: request refund by contacting us give your customer ID found on your invoice and simply say you want ah refund.

Subject to our terms and conditions there may be fees applied that are similar to a cancellation. You may also want to try rescheduling, go to checkout put your customer ID and request reschedule in the comment section.

Ouch! hmmmm! Tough! Like why would you not show up for your Experience tho? Late?!

Well once your Experience time has begun, thats it! your Experience would be enjoyed by bugs, birds, bees or randoms taking pics of our Luxurious Picnic Experience, minus you ofc! On top of that there are no refunds or time extensions for this.

Avoid that heartache and request a free reschedule more than 24 hours in advance. Go to checkout put your customer ID and request reschedule in the comment section.

Sadly, ish like this is unavoidable and unpredictable for us both, but we got you!

You can reschedule for another day for free :go to checkout put your customer ID and request reschedule in the comment section.

Or relocate on the same day by contacting us. Bad weather like rain only stops cricket!

We would discuss the alternatives at a time after the Act has surely hindered our Experience.